Squarespace Website Help

Your site looked fine yesterday. Now something's off and you're not sure what changed.

Site not loading or showing error messages: You visit your URL and get a blank page, a spinning loader that never stops, or a vague error message. This can happen after a failed update, a domain issue, or a conflict with custom code. I'll diagnose what's blocking your site and get it back online.

Pages displaying incorrectly on mobile: Your desktop site looks great, but on phones the text overlaps, images get cut off, or buttons are impossible to tap. Squarespace is responsive by default, but custom styling and certain layout choices break on smaller screens. I'll find what's causing the issue and fix the mobile view without breaking your desktop design.

Layout breaking after a Squarespace update: Squarespace pushes updates regularly, and sometimes those updates change how existing features behave. Sections shift, spacing changes, or custom code stops working. If your site looked fine last week and now something's broken, I can identify what the update affected and restore your layout.

Slow page load times: Pages that take more than a few seconds to load lose visitors. Common culprits include oversized images, too many fonts, heavy video embeds, or bloated custom code. I'll audit your page speed, identify what's slowing things down, and make the changes to speed it up.

Spacing, alignment, and white space problems: Unexplained gaps between sections. Text that won't center. Margins that look different on every page. These issues are frustrating because Squarespace doesn't always make it obvious where the spacing is coming from. I'll track down the source and clean it up.

Images not displaying or loading slowly: Broken image icons, images that load as blurry thumbnails, or photos that take forever to appear. This can be caused by incorrect image formats, files that are too large, or caching issues. I'll fix what's broken and optimize your images so they load fast without losing quality.

Domain problems are some of the most stressful because they can take your entire site offline.

Domain not connecting to your Squarespace site: You bought a domain from GoDaddy, Namecheap, or another registrar, but it's not pointing to your Squarespace site correctly. DNS settings are confusing, and one wrong record can break the connection entirely. I'll review your DNS configuration, identify what's misconfigured, and walk you through the fix or do it for you.

SSL certificate errors and "Not Secure" warnings: Visitors see a warning in their browser that your site isn't secure. This scares people away and hurts your Google rankings. SSL issues usually stem from domain verification problems or DNS misconfigurations. I'll troubleshoot the certificate and get the padlock icon showing again.

"Website Expired" or subscription error pages: If your Squarespace billing lapsed or your trial ended, visitors see an error page instead of your site. Sometimes this happens even when you think you're paid up. I'll help you sort out what happened and get your site back online.

Third-party domain connection problems: Domains from GoDaddy, Namecheap, Google Domains (now Squarespace Domains), Hover, and other registrars each have slightly different DNS interfaces. If you've followed Squarespace's instructions and it's still not working, I can troubleshoot the specific records and get your domain connected properly.

Domain transfer issues: Moving a domain from one registrar to another (or into Squarespace) can cause temporary downtime or configuration problems if not done correctly. If your domain transfer went sideways, I can help sort it out.

When your forms don't work, you lose leads. When your links are broken, visitors leave.

Contact forms not sending submissions: You've tested your form, but messages never arrive. Or they were working last month and now they've stopped. This can be caused by email storage settings, spam filters, or Squarespace's form configuration. I'll trace where submissions are going (or not going) and fix the delivery issue.

Form notifications not arriving in your inbox: Squarespace is sending the submissions, but your email provider is blocking them or routing them to spam. I'll help you configure your form notifications so they actually reach you.

Broken links and buttons that don't work: Buttons that go nowhere. Links that lead to 404 pages. Internal links that point to old URLs you've since changed. I'll audit your links, identify what's broken, and fix or redirect them so visitors don't hit dead ends.

Checkout and e-commerce errors: Customers can't complete purchases. Payment processors aren't connecting. Shipping settings aren't calculating correctly. Cart pages are throwing errors. E-commerce issues cost you money every hour they're not fixed. I'll diagnose the checkout flow and resolve what's blocking sales.

Booking and scheduling integration problems: Acuity Scheduling, Calendly, or other booking tools aren't displaying correctly, aren't syncing, or aren't sending confirmation emails. I'll troubleshoot the integration and make sure your booking system works the way it should.

Email marketing integration issues: Mailchimp, ConvertKit, Klaviyo, or other email tools aren't connecting to your forms or aren't syncing subscribers. I'll check the integration setup and fix whatever's preventing the connection.

Squarespace is flexible, but it has limits. Sometimes you hit those limits and need help working around them.

Custom code that stopped working: You added CSS or JavaScript to customize your site, and it was working fine until it wasn't. Squarespace updates can change class names, page structures, or how code is rendered. I'll review your custom code, identify what broke, and update it to work with the current version of Squarespace.

Template limitations blocking what you need: You want to do something specific with your layout, navigation, or functionality, but Squarespace won't let you. Sometimes there's a workaround using custom code or a different approach. I'll tell you what's possible and implement it if there's a solution.

Mobile view doesn't match desktop: You've spent hours getting your desktop design perfect, but the mobile version looks completely different. Sections stack in the wrong order, fonts look too big or too small, and spacing is off. I'll adjust your mobile styles so both versions of your site look intentional.

Header and navigation problems: Your header doesn't stick to the top like you want. The mobile menu won't open. Navigation links are in the wrong order or won't style correctly. Dropdown menus aren't behaving. I'll fix header and navigation issues so visitors can actually get around your site.

Footer issues: Footer content is misaligned. Social icons aren't linking correctly. You can't get the footer to display the way you want across all pages. I'll sort out footer styling and functionality so it's consistent and works properly.

Font and typography problems: Custom fonts aren't loading. Font sizes are inconsistent across pages. You uploaded a font but it's not applying correctly. I'll troubleshoot your typography settings and make sure your fonts display the way you intended.

Color and branding inconsistencies: Button colors don't match your brand. Hover states are the wrong color. Background colors are showing up differently on different pages. I'll audit your site styles and make your branding consistent throughout.

If your site doesn't show up in Google, it might as well not exist.

Site not showing up in Google searches: You search for your business name and nothing comes up. Or your site used to rank and now it's disappeared. This can be caused by indexing issues, SEO settings, penalties, or simply not having enough content for Google to understand what your site is about. I'll diagnose what's preventing your site from appearing and fix the underlying issue.

Pages not getting indexed: You've published new pages but they're not showing up in search results. Google might not know they exist, or something on the page is telling Google not to index it. I'll check your indexing status in Google Search Console and resolve whatever's blocking those pages.

SEO titles and descriptions not displaying correctly: You've written custom SEO titles and meta descriptions, but Google is showing something different in search results. Or your titles are getting cut off. I'll review your SEO settings and make sure they're configured correctly so your intended text shows up in search results.

Duplicate content and URL issues: Multiple URLs pointing to the same content can confuse search engines and dilute your rankings. I'll identify duplicate content issues and set up proper redirects or canonical tags.

Blog posts not appearing in search: You're publishing content but it's not ranking or even showing up in Google. I'll check your blog settings, indexing status, and on-page SEO to find what's preventing your posts from getting visibility.

Site structure and internal linking problems: Search engines use your site structure to understand what's important. If your navigation is confusing or pages are orphaned without links pointing to them, Google may not crawl them properly. I'll review your site structure and recommend or implement improvements.